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Contact Goodwill Industries of Alberta

The Goodwill Head Office is located at 3803 Calgary Trail NW, Edmonton, AB, T6J 2M8.  Find our contact information below.
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Find and Contact Us

Address: 3803 Calgary Trail NW #178, Edmonton, AB T6J 2M8
Phone:   780-944-1414
Toll Free Number: 1-866-927-1414

Head Office Hours

Monday - Friday: 8:00 a.m. - 4:00 p.m.
Saturday - Sunday: Closed

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You're invited to provide us with comments, questions, or concerns.

For more information about getting involved in Career Connections or the Opportunity Accelerator Program, please call  780-944-1414 or fill out the contact form.
Have questions about Goodwill? Check out our FAQ page for answers. 

Frequently Asked Goodwill Questions

Whether you are a first-time Goodwillian, or have been a regular at our thrift & donation locations in the past, we have all the info you need to make informed decisions about shopping and donating to Goodwill Industries of Alberta. 

Donating to Goodwill in Alberta

  • Can you donate bras to Goodwill in Alberta?

    Yes, bras can be donated to Goodwill. As long as the bras are clean and new or gently used they will be sold in Goodwill’s retail stores. Keep in mind, Goodwill cannot accept wet or dirty clothing. So, before bringing items in for donation please be sure that they are laundered and dry.

    If the bras are damaged, they may still be accepted at the donation location. Bras that cannot be sold in-store, are sent to textile recyclers who convert the material into new products. This way, nothing goes to waste unless absolutely necessary. 

    Looking for a Goodwill Alberta donation location? Find the nearest Goodwill using our drop-off location locator.

  • Can you donate socks to Goodwill?

    Goodwill accepts donated socks that are gently used or brand new. All clothing that is donated to Goodwill, should be clean and laundered before it’s brought in. Socks that are too damaged to be sold at Goodwill Alberta’s thrift store locations will be sent to outside organizations that recycle textiles into new products or materials for other uses. 

    To donate socks or other clothing items to Goodwill Alberta, visit one of our donation centers. Donation locations can be found throughout Alberta, including in Edmonton and surrounding cities. The profits from donations that are resold in our retails stores benefit local communities and help individuals in Alberta with disabilities.

  • Can I donate underwear to Goodwill in Alberta?

    Underwear that is new or gently used can be donated to Goodwill in Alberta. The underwear should be clean, dry and in good condition when they are donated. 

    Depending on the condition of the undergarments, they may be sold or recycled. For example, if the underwear is damaged or not suitable for resale, it may be sent to a textile recycler. The recycler will turn the material into wiping rags, upholstery stuffing or fibre recycling. 

    Even if you have articles of clothing, including underwear, that are ripped or damaged, consider bringing them to a local Goodwill donation center. By donating these items, they can be put to good use instead of being added to the landfill. If you’re in or near Calgary, the City of Calgary Throw ‘n’ Go is another location where donations can be dropped off. All items donated at this location are organized by Goodwill Alberta.

  • Can I donate a mattress to Goodwill Industries?

    Unfortunately, mattresses cannot be donated to Goodwill. Although Goodwill would love to accept all donations, some items cannot be accepted for health and safety reasons. Bedroom furniture that cannot be accepted includes mattresses, pillows, bed frames, bunk beds, hide-a-beds and waterbeds. 

    Undoubtedly, there are many items in these categories that are perfectly good for reuse. However, in some cases, these items may pose a health and safety risk to our staff or new owners. Therefore, to be safe, we do not accept them.

    Goodwill Alberta asks that anyone with a used bed or bed frame find an alternative destination for it.

  • Can I donate Christmas decorations to Goodwill?

    Christmas decorations and other holiday items can be donated to Goodwill in Alberta. This includes household holiday decor, Christmas lights and Christmas trees. However, please note that Christmas trees will only be accepted if they are in their original box or bag. All items should be in good condition when they are brought to a donation center. 

    Goodwill Alberta greatly appreciates all the donations received. When you donate to Goodwill you can rest assured your donation is going to a good cause. 89.2% of all profit goes back into the local community, helping people with disabilities find meaningful work.

  • What does Goodwill do with clothes they can’t sell?

    When Goodwill can’t sell donated clothes, they use various alternative options to keep the clothes from reaching the landfill. 

    Luckily, clothing is easy to recycle or upcycle. If Goodwill can’t sell clothing donations in-store, on its online thrift store or at a Goodwill outlet, the clothes are often sold to a textile recycler or other salvage vendor.

    These recyclers use the unsold clothing in various ways. For example, it may be cut up and used for different purposes or processed and recycled into a fibre filling for use in furniture or insulation. With the help of these alternative methods, Goodwill is able to keep millions of pounds of usable goods from reaching the landfill each year.

  • How much clothing does Goodwill throw away?

    Most clothing and other donated items are successfully sold in Goodwill stores across Alberta, and internationally. With the help of other methods of selling and recycling, very little, if any, unsold clothing and other goods are thrown away.

    To help keep clothing, household items and other used goods out of the landfill, Goodwill partners with local organizations to find alternative solutions. For example, Goodwill Alberta has a partnership with the University of Alberta that allows them to give clothing and household items left behind at residences a second chance.

    As a result of being able to sell, recycle or upcycle nearly everything that is donated to them, Goodwill helps communities across the world minimize their environmental footprint. Goodwill’s sustainability practices diverted nearly 16 million kilograms of waste from landfills in 2019 alone!

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