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Contact Goodwill Industries of Alberta

The Goodwill Head Office is located at 3803 Calgary Trail NW, Edmonton, AB, T6J 2M8.  Find our contact information below.
Looking for our amazing Thrift Stores or Donation Centres? 
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Find and Contact Us

Address: 3803 Calgary Trail NW, Edmonton, AB, T6J 2M8
Phone:  780-944-1414
Toll Free Number: 1-866-927-1414

Head Office Hours

Monday - Friday: 8:00 a.m. - 4:00 p.m.
Saturday - Sunday: Closed

Send Us a Message.

You're invited to provide us with comments, questions, or concerns.

For more information about getting involved in Career Connections or the Opportunity Accelerator Program, please call 780-944-1414 or fill out the contact form.
Have questions about Goodwill? Check out our FAQ page for answers. 

Frequently Asked Goodwill Questions

Whether you are a first-time Goodwillian, or have been a regular at our thrift & donation locations in the past, we have all the info you need to make informed decisions about shopping and donating to Goodwill Industries of Alberta. 

Donating to Goodwill in Alberta

  • Who will pick up donations in my area?

    Unfortunately, Goodwill does not have a pick-up service due to infrastructure and services not being available. If you would still like to donate and require a pick-up service, please contact College H.U.N.K.S. Hauling Junk and Removal. Please be aware College H.U.N.K.S. is a private enterprise and a fee will be associated with a donation pick-up. They will pick up items, including appliances, furniture, exercise equipment and more and deliver these donations to a Goodwill donation centre.

    College H.U.N.K.S. website.

    College H.U.N.K.S. Hauling picks up donations in the following areas.

    Edmonton

    Southwest Edmonton

    South Edmonton

    Pleasantview

    Sherwood Park

    Beverly

    Balwin

    Northeast Edmonton

    Westmont

    Bonnie Doon

    Garneau

    St. Albert

    Jasper Place

    Acheson

    West Edmonton

    Woodbend

    Devon

    Nisku

    Beaumont

    Looma

    Fort Saskatchewan

    Bremner

    Thanks to this pickup service, donating goods to a thrift store has never been so convenient!

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  • What clothes should not be donated to a second hand store?

    Clothes that should not be donated to a second hand store include ripped, stained, damaged or dirty items. You should not donate used items and clothes in poor condition because these items cannot be resold. Instead, damaged or dirty clothes should be recycled, upcycled or disposed of.

    In addition, for health and safety reasons, some types of children’s clothes should not be donated. This includes:

    Children's sleepwear

    Kids’ clothing with drawstrings

    Remember that although some clothes should not be donated to a used clothing store, this doesn't mean your clothing donation must go to the landfill! Used clothing can often be repurposed. So, please try to recycle or upcycle damaged, dirty or disallowed clothing items before putting them in the garbage.

    For a comprehensive list, please visit our GOOD Donations vs. Not-so-GOOD donations page.

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  • Do you have to wash clothes before donating?

    Yes, you have to wash clothes before donating them to a second hand store. Clothing donations should also be new or in good condition. 

    If you donate used items and clothing that is not washed and dried, it may need to be disposed of. This is unfortunate - especially if you wanted your used clothing to find a new home! However, this protocol is necessary to protect our staff and customers.

    Please Note: Although unwashed clothing donations cannot be sold at Goodwill used clothing stores, we do our best to keep items out of the landfill. Therefore, instead of tossing unwashed clothes in the garbage, we send these items to textile recyclers whenever possible.

    Wondering - where can I take an old clothes donation near me? Check out the Goodwill donation locations above to find out where to drop off donations at a thrift store near you.

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  • What happens to the clothes you put in the donation bin?

    Goodwill Industries of Alberta only has donation bins with partner eco-stations and landfills. You can see a full list of list of where Goodwill Donation bins are located by visiting the where to donate page.

    Donation bin donations are processed and priced before being put on the shelf. At Goodwill, our staff sorts through donated items and removes anything that cannot be sold, including damaged and soiled clothes.

    Part of our mission at Goodwill is to prevent clothing and other goods that can be repurposed or upcycled from reaching the landfill. Therefore, clothing donations that cannot be sold at our used clothing stores are sent to textile recyclers or salvage vendors. There, these items are processed and used for various alternative purposes. For example, fibre filling, insulation, etc. So, when you donate used items and clothes to Goodwill, you can be sure they will be put to good use!

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  • Where to donate used baby items near me?

    You can donate used baby items at a Goodwill Donation Centre near you. Goodwill’s used clothing store donation centre locations and opening hours are listed above. Stop by any time during our operating hours to donate used items or drop off clothing donations!

    Goodwill accepts the following used baby items:

    Baby clothes

    Baby footwear

    Toys

    Books, etc.

    Unfortunately, we cannot accept these used baby items for health and safety reasons:

    Baby gates and enclosures

    Strollers and carriages

    Cribs and cradles

    Playpens

    Swings

    Walkers

    Bath seats

    Bath rings

    Toys with magnets

    Highchairs

    Car seats

    Children's sleepwear

    Clothing with drawstrings

    Toyboxes without a lid stop

    Please Note: The lists above are not comprehensive. If you are unsure whether a used baby item can be donated to our second hand store, please call us at 1-866-927-1414. Alternatively, visit one of our donation centres near you, and our staff will be happy to help with item and clothing donation questions!

    If you would like to seek out a second option for donating baby items, we strongly urge you to visit Basically Babies.

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  • Where can I donate sheets and towels near me?

    You can donate sheets and towels at Goodwill Donation Centres across Alberta. With over 30 used clothing store donation centres to choose from (plus donation bins at local eco-stations, throw n' go stations and landfills), there’s guaranteed to be a location to donate used items near you.

    Drop off donations at our thrift store donation centres in:

    Calgary

    Edmonton

    Grande Prairie

    Leduc

    Sherwood Park

    Spruce Grove

    St. Albert

    When donating goods to our thrift store (like sheets and towels), please ensure the items are new or gently used. In addition, sheets, towels and clothing donations should be laundered before they are donated to our second hand store.

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  • Can I calculate the weight of goods that I'm helping divert from the landfills?

    We have launched an Impact Calculator to provide tangible numbers on the huge impact that repurposing and recycling your items can create. You can input the quantity of clothing, accessories, housewares, and furniture you plan to donate or have donated in the past to get a calculated score.

    This score will show you the environmental effect by calculating the potential pounds of goods you have diverted from the landfills. You will also get a calculated number of hours that your donation has the potential to provide our mission’s programs and services used to place people with disabilities into new jobs & careers.  

    Try out the Impact Calculator here.

    Read More...
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