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Goodwill's Frequently Asked Questions

Goodwill Industries of Alberta is a local non-profit and social enterprise, strengthening communities and making a positive impact across Alberta.  Our Fourteen secondhand shops and twenty-three donation centres across the province provide funding for programs dedicated to supporting Albertan's with Disabilities find meaningful work. 

About Goodwill

  • What happens to unsold items at Goodwill?

    Goodwill Alberta is dedicated to keeping items out of the landfill. Therefore, all unsold items at Goodwill are shipped to other locations, stores or businesses to be sold, recycled or upcycled. 

    For example, any donated item that is not sold at a Goodwill thrift shop is first taken to a Goodwill outlet. If the item can’t be sold at the outlet at a discounted price, it is given a second life through the Goodwill Reuse and Recycling Program. In this case, the item is sent to a textile recycler or another company that can transform it into new materials for alternative uses.

    Read More...
  • What does Goodwill do with clothes they can’t sell?

    When Goodwill can’t sell donated clothes, they use various alternative options to keep the clothes from reaching the landfill. 

    Luckily, clothing is easy to recycle or upcycle. If Goodwill can’t sell clothing donations in-store, on its online thrift store or at a Goodwill outlet, the clothes are often sold to a textile recycler or other salvage vendor.

    These recyclers use the unsold clothing in various ways. For example, it may be cut up and used for different purposes or processed and recycled into a fibre filling for use in furniture or insulation. With the help of these alternative methods, Goodwill is able to keep millions of pounds of usable goods from reaching the landfill each year.

    Read More...
  • How much clothing does Goodwill throw away?

    Most clothing and other donated items are successfully sold in Goodwill stores across Alberta, and internationally. With the help of other methods of selling and recycling, very little, if any, unsold clothing and other goods are thrown away.

    To help keep clothing, household items and other used goods out of the landfill, Goodwill partners with local organizations to find alternative solutions. For example, Goodwill Alberta has a partnership with the University of Alberta that allows them to give clothing and household items left behind at residences a second chance.

    As a result of being able to sell, recycle or upcycle nearly everything that is donated to them, Goodwill helps communities across the world minimize their environmental footprint. Goodwill’s sustainability practices diverted nearly 16 million kilograms of waste from landfills in 2019 alone!

    Read More...
  • Is Goodwill Eco-Friendly?

    Goodwill is an eco-friendly organization that undertakes numerous environmental initiatives. 

    First and foremost, Goodwill’s core business model helps to keep millions of kilograms of waste from reaching landfills each year. To do so, Goodwill accepts donations of used clothing and other household items which it sells to raise funds to support its mission of helping individuals with disabilities in Alberta, and across the world.

    In addition to encouraging people to recycle their used items through donation, Goodwill focuses on reducing energy consumption from their operations. For example, Goodwill thrift stores use energy-efficient lighting and appliances and Goodwill Industries offsets energy use with renewable energy certificates. As a result of eco-friendly initiatives, Goodwills across the globe have won eco awards for environmental leadership.

    Read More...
  • I'm curious. Does thrifting actually help the environment?

    Thrifting helps the environment significantly.

    Both donating to Goodwill and buying used clothes and other items help to keep these goods from going to landfills. This results in less landfill waste and reduced pollution. Therefore, thrifting with Goodwill means you are helping to reduce your community’s environmental footprint.

    At the same time as helping the environment, donating and buying used goods at Goodwill helps people in your community with disabilities. Goodwill Alberta employs Albertans with disabilities and uses funds from its sales to support its mission. In fact, 89.2% of all revenues are used to help support this mission of helping Albertans with disabilities gain employment.

    Read More...
  • What we do: I would like to learn more about Goodwill and what you do.

    Want to learn more about Goodwill? Our website is the best place to explore more about Goodwill. If you have questions about the organization, please contact us.

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Donating To Goodwill

  • Can you donate bras to Goodwill in Alberta?

    Yes, bras can be donated to Goodwill. As long as the bras are clean and new or gently used they will be sold in Goodwill’s retail stores. Keep in mind, Goodwill cannot accept wet or dirty clothing. So, before bringing items in for donation please be sure that they are laundered and dry.

    If the bras are damaged, they may still be accepted at the donation location. Bras that cannot be sold in-store, are sent to textile recyclers who convert the material into new products. This way, nothing goes to waste unless absolutely necessary. 

    Looking for a Goodwill Alberta donation location? Find the nearest Goodwill using our drop-off location locator.

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  • Can you donate socks to Goodwill?

    Goodwill accepts donated socks that are gently used or brand new. All clothing that is donated to Goodwill, should be clean and laundered before it’s brought in. Socks that are too damaged to be sold at Goodwill Alberta’s thrift store locations will be sent to outside organizations that recycle textiles into new products or materials for other uses. 

    To donate socks or other clothing items to Goodwill Alberta, visit one of our donation centers. Donation locations can be found throughout Alberta, including in Edmonton and surrounding cities. The profits from donations that are resold in our retails stores benefit local communities and help individuals in Alberta with disabilities.

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  • Can I donate underwear to Goodwill in Alberta?

    Underwear that is new or gently used can be donated to Goodwill in Alberta. The underwear should be clean, dry and in good condition when they are donated. 

    Depending on the condition of the undergarments, they may be sold or recycled. For example, if the underwear is damaged or not suitable for resale, it may be sent to a textile recycler. The recycler will turn the material into wiping rags, upholstery stuffing or fibre recycling. 

    Even if you have articles of clothing, including underwear, that are ripped or damaged, consider bringing them to a local Goodwill donation center. By donating these items, they can be put to good use instead of being added to the landfill. If you’re in or near Calgary, the City of Calgary Throw ‘n’ Go is another location where donations can be dropped off. All items donated at this location are organized by Goodwill Alberta.

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  • Can I donate a mattress to Goodwill Industries?

    Unfortunately, mattresses cannot be donated to Goodwill. Although Goodwill would love to accept all donations, some items cannot be accepted for health and safety reasons. Bedroom furniture that cannot be accepted includes mattresses, pillows, bed frames, bunk beds, hide-a-beds and waterbeds. 

    Undoubtedly, there are many items in these categories that are perfectly good for reuse. However, in some cases, these items may pose a health and safety risk to our staff or new owners. Therefore, to be safe, we do not accept them.

    Goodwill Alberta asks that anyone with a used bed or bed frame find an alternative destination for it.

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  • Can I donate Christmas decorations to Goodwill?

    Christmas decorations and other holiday items can be donated to Goodwill in Alberta. This includes household holiday decor, Christmas lights and Christmas trees. However, please note that Christmas trees will only be accepted if they are in their original box or bag. All items should be in good condition when they are brought to a donation center. 

    Goodwill Alberta greatly appreciates all the donations received. When you donate to Goodwill you can rest assured your donation is going to a good cause. 89.2% of all profit goes back into the local community, helping people with disabilities find meaningful work.

    Read More...
  • What does Goodwill do with clothes they can’t sell?

    When Goodwill can’t sell donated clothes, they use various alternative options to keep the clothes from reaching the landfill. 

    Luckily, clothing is easy to recycle or upcycle. If Goodwill can’t sell clothing donations in-store, on its online thrift store or at a Goodwill outlet, the clothes are often sold to a textile recycler or other salvage vendor.

    These recyclers use the unsold clothing in various ways. For example, it may be cut up and used for different purposes or processed and recycled into a fibre filling for use in furniture or insulation. With the help of these alternative methods, Goodwill is able to keep millions of pounds of usable goods from reaching the landfill each year.

    Read More...
  • How much clothing does Goodwill throw away?

    Most clothing and other donated items are successfully sold in Goodwill stores across Alberta, and internationally. With the help of other methods of selling and recycling, very little, if any, unsold clothing and other goods are thrown away.

    To help keep clothing, household items and other used goods out of the landfill, Goodwill partners with local organizations to find alternative solutions. For example, Goodwill Alberta has a partnership with the University of Alberta that allows them to give clothing and household items left behind at residences a second chance.

    As a result of being able to sell, recycle or upcycle nearly everything that is donated to them, Goodwill helps communities across the world minimize their environmental footprint. Goodwill’s sustainability practices diverted nearly 16 million kilograms of waste from landfills in 2019 alone!

    Read More...
  • Donation hours: Are there are certain hours I can donate?

    Donation hours: You can find the hours of operation of your preferred donation centre on our donation page.Each of our donation centres also features an after-hours bin for the convenience of our donors, however they are best suited to clothing donations. If you would like to donate furniture or household items, the best way is to stop by while there is a donor attendant to assist you.

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  • Furniture donations: Which locations are able to accept them?

    Furniture donations: To ensure your donation is treated with the care it deserves, we ask that furniture donations are dropped off at select locations that can accept furniture donations. The Donation centres that are able to accept furniture include:Edmonton:

    Goodwill Impact Centre at 11415 168 St. NW
    Goodwill Westend at 10004 - 169 St. NW
    Goodwill SouthPark at #180, 3803 Calgary Trail NW

    Calgary:

    Goodwill Beacon Heights at #710, 12024 Sarcee Trail NW
    Goodwill Trans Canada at 1440 – 52 St. NE
    Goodwill Chinook at 5707B McLeod Trail SW

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  • I accidentally donated an item. How can I get it back?

    In 2016, Goodwill received over 575,000 donations from generous Albertans! With so many items passing through our doors, occasionally something is donated by accident.
    If you have donated an item unintentionally, please contact us as soon as possible through our website or by calling the location at which the donation was made. You can find the contact information for all of our locations on our donate page.
    We make every effort to locate and return items that were donated by mistake. However, our efficient staff is typically able to accept, process, and place items for sale in our stores in less than 24 hours. If you have donated an item unintentionally, there is a better chance to recover it the sooner you are able to let us know.

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  • Donation drives: I would like to know how I can organize one.

    Thank you for your interest in hosting a donation drive! Your efforts make a huge difference in our communities, helping to connect Albertans with disabilities to employment opportunities that provide the self-esteem, confidence, and sense of accomplishment that comes from earning a paycheck.The first step to organizing your donation drive is to contact us with an approximate date and location.Please contact (780) 944-1414 or marketing@goodwill.ab.ca for more info.

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  • I would like to know if you have a donation pick-up service?

    Goodwill does not currently have a donation pick-up service. Goodwill has partnered with College Hunks Hauling to assist donors in the greater Edmonton area who are unable to bring their donations to a Goodwill donation centre.
    This 48-hour priority service involves a fee, but should be especially helpful to donors involved in major cleanups. Our hauling partner will not only bring your donations to Goodwill, they will clear out your items that Goodwill is unable to accept and take them to another nonprofit or a recycler.College Hunks Hauling will pick up items anywhere on your property.

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  • Where can I find the closest donation centre to me?

    To find your closest donation centre, check out our donation page.

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  • What is the process for requesting a tax receipt for my donation?

    Goodwill is able to provide tax receipts for donations if any one item has a fair market value of $200 or more. Our donor attendants are equipped to manage this process. You will be asked to list the item(s) and their value and the information will be sent to our Finance department. Our Finance team will then send a tax receipt by mail. To ensure your items are valued properly, please bring a proof of value (online sale posting, etc.).

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  • Do you take donations that are ripped, stained or otherwise damaged?

    The donations we receive from generous Albertans are placed into our stores for sale, and the revenue from the stores funds our mission of connecting Albertans with disabilities to jobs. For that reason, we ask that any donation of new or gently used household goods or clothing be clean and in good shape (i.e. free of rips or stains).

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  • What to donate: I would like to know what is accepted at Goodwill.

    Goodwill strives to make the donation process easy for our donors, and we are happy to offer this guide to items we can and cannot accept. If you are still unsure of an item you’d like to donate, please contact us.

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Goodwill Programs

  • Where can I learn more about your programs?

    Goodwill operates employment programs that connect Albertans with disabilities to jobs in our communities. These programs currently operate in Grande Prairie, Edmonton, Sherwood Park and Spruce Grove. To learn more about our programs, please visit our Programs page or Contact us.
    Goodwill also prides itself on equal opportunity employment. If you would like to apply for a position with Goodwill, please send a resume and cover letter to careers@goodwill.ab.ca.

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  • Does Goodwill have a food donation program?

    Goodwill is a non-profit organization that works to connect Albertans with disabilities to meaningful employment in our communities. Our organization is not equipped to help other groups such as those transitioning out of homelessness. If you need assistance, please contact Alberta 211 by visiting their website at www.ab.211.ca or by dialing 2-1-1 on a touchtone telephone.

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  • Does Goodwill have programs to help those in need?

    Goodwill is a non-profit organization that works to connect Albertans with disabilities to meaningful employment in our communities. Our organization is not equipped to help other groups such as those transitioning out of homelessness. If you need assistance, please contact Alberta 211 by visiting their website at www.ab.211.ca or by dialing 2-1-1 on a touchtone telephone.

    Read More...

Goodwill Round Up

  • Great, how can I start contributing today?

    You can start by visiting your nearest Goodwill, by finding that one-of-a-kind item that fits perfectly in your wardrobe or household. Visit https://www.goodwill.ab.ca/thrift-store-locations/ to find one near you!

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  • Where can I learn about how my change is being used?

    You can visit our website at goodwill.ab.ca to read about our programs, services and our mission. You can also contact us at marketing@goodwill.ab.ca or 780-944-1414.

    Read More...
  • Aren’t I helping just by shopping?

    Yes! You absolutely are and we couldn’t thank you enough for your support! Having said this, your extra generosity will go the extra mile to create a purpose and strengthen your community by helping more people overcome barriers to employment.

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  • What programs do you have for these services?

    Goodwill is proud to be one of the largest employers of people with disabilities in the province, with nearly 30% of over 700 staff members having a self-disclosed disability. Goodwill also has a Career Connections Program, where individuals with disabilities are able to train and prepare to find the right career opportunity; either in Goodwill or with a partner organization, striving for long-term success.

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  • How does my change help?

    At Goodwill89, cents of every dollar you spend at our stores directly funds our mission of helping those with barriers to get into the workforce. Under Round UP, 100% of the proceeds goes directly to our programs.

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  • How do I Round UP?

    You can either “Round UP” your purchase to the nearest dollar or donate a set amount that you desire. All of these options will be available to you at the check-out.

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  • What is the Goodwill Round UP program?

    Our Round Up program is a way for shoppers to help enhance Goodwill’s mission of helping those with disabilities to find and gain meaningful employment.

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Partnering With Goodwill

  • I would like to know if Goodwill can donate items to our cause?

    Goodwill is a non-profit organization that connects Albertans with disabilities to meaningful employment in our communities. Our mission is supported by placing the donations we for sale in our retail stores.

    We are very grateful to those individuals and organizations who make our communities a better place through their hard work and innovative initiatives. When we accept donations from generous Albertans, however, we believe that these donations are intended to help Goodwill’s mission of connecting people with disabilities to jobs. We become stewards of these donations with the responsibility to ensure they are used as intended. For this reason, Goodwill does not reallocate the donations we receive.

    Read More...
  • Partnerships. We would like to work with Goodwill. Who can I contact?

    Are you looking for Goodwill partnerships? We are excited to develop business partnerships that are successful for all parties involved. If you or your organization would like to work with Goodwill, please contact our head office at 780-944-1414 or by emailing marketing@goodwill.ab.ca.

    Read More...

Shopping at Goodwill

  • Where does the revenue from the stores go?

    Goodwill is a non-profit organization, and our mission is to connect Albertans with disabilities to meaningful employment. In 2018, 88.7% of revenue created by our retail operations was reinvested into making this mission a reality.
    Thank you, Alberta!

    Read More...
  • Senior discounts. I would like to know if you you offer them?

    Are Senior discounts available? Yes! Wednesdays are Seniors’ Days, and customers who are 60+ years of age are invited to enjoy 15% off regularly-priced merchandise.

    Read More...
  • I saw a great find online. Can I request that the store hold it for me?

    Goodwill’s policies are created to ensure that everyone has an equal chance to find incredible treasures in our stores. For this reason, our staff is unable to hold items for customers.
    The best part about shopping at Goodwill is that new items are making their way onto the shelves all the time! Even if the item you saw online is no longer available, there is sure to be something that will catch your eye.

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  • I’m looking for a certain item. Do you have it in stock?

    The inventory in our stores is constantly changing. That’s what makes Goodwill such an exciting place to shop!
    Because the items in our stores rely on the donations we receive, our staff is not able to anticipate what will be coming out on the sales floor. If you have your heart set on a certain item, the best way to find it is to visit the stores frequently.

    Read More...
  • Tag sales: Are there any sales happening this week?

    Goodwill’s tag sales offer 50% off of items tagged with a certain colour. The colour on sales changes each week, and you can find the current sale colour on our website’s shopping page and on our Facebook page.

    Read More...

Sustainability

  • What does Goodwill do with clothes they can’t sell?

    When Goodwill can’t sell donated clothes, they use various alternative options to keep the clothes from reaching the landfill. 

    Luckily, clothing is easy to recycle or upcycle. If Goodwill can’t sell clothing donations in-store, on its online thrift store or at a Goodwill outlet, the clothes are often sold to a textile recycler or other salvage vendor.

    These recyclers use the unsold clothing in various ways. For example, it may be cut up and used for different purposes or processed and recycled into a fibre filling for use in furniture or insulation. With the help of these alternative methods, Goodwill is able to keep millions of pounds of usable goods from reaching the landfill each year.

    Read More...
  • What happens to unsold items at Goodwill?

    Goodwill Alberta is dedicated to keeping items out of the landfill. Therefore, all unsold items at Goodwill are shipped to other locations, stores or businesses to be sold, recycled or upcycled. 

    For example, any donated item that is unsold at a Goodwill thrift shop is first taken to a Goodwill outlet. If the item can’t be sold at the outlet at a discounted price, it is given a second life through the Goodwill Reuse and Recycling Program. In this case, the item is sent to a textile recycler or another company that can transform it into new materials for alternative uses.

    Read More...
  • How much clothing does Goodwill throw away?

    Most clothing and other donated items are successfully sold in Goodwill stores across Alberta, and internationally. With the help of other methods of selling and recycling, very little, if any, unsold clothing and other goods are thrown away.

    To help keep clothing, household items and other used goods from being thrown away and out of the landfill, Goodwill partners with local organizations to find alternative solutions. For example, Goodwill Alberta has a partnership with the University of Alberta that allows them to give clothing and household items left behind at residences a second chance.

    As a result of being able to sell, recycle or upcycle nearly everything that is donated to them, Goodwill helps communities across the world minimize their environmental footprint. Goodwill’s sustainability practices diverted nearly 16 million kilograms of waste from landfills in 2019 alone!

    Read More...
  • Does thrifting help the environment?

    Thrifting helps the environment significantly. Both donating to Goodwill and buying used clothes and other items help to keep these goods from going to landfills. This results in less landfill waste and reduced pollution. Therefore, thrifting to help the environment, with Goodwill means you are helping to reduce your community’s environmental footprint.

    At the same time as helping the environment, donating and buying used goods at Goodwill helps people in your community with disabilities. Goodwill Alberta employs Albertans with disabilities and uses funds from its sales to support its mission. In fact, 89.2% of all revenues are used to help support this mission of helping Albertans with disabilities gain employment.

    Read More...
  • Is Goodwill eco-friendly?

    Goodwill is an eco-friendly organization that undertakes numerous environmental initiatives. 

    First and foremost, Goodwill’s core business model helps to keep millions of kilograms of waste from reaching landfills each year. To do so, Goodwill accepts donations of used clothing and other household items which it sells to raise funds to support its mission of helping individuals with disabilities in Alberta, and across the world.

    In addition to encouraging people to recycle their used items through donation, Goodwill focuses on reducing energy consumption from their operations. For example, Goodwill thrift stores use energy-efficient lighting and appliances and Goodwill Industries offsets energy use with renewable energy certificates. As a result of eco-friendly initiatives, Goodwills across the globe have won eco awards for environmental leadership.

    Read More...
  • What happens to unsold items at Goodwill?

    Goodwill Alberta is dedicated to keeping items out of the landfill. Therefore, all unsold items at Goodwill are shipped to other locations, stores or businesses to be sold, recycled or upcycled. 

    For example, any donated item that is not sold at a Goodwill thrift shop is first taken to a Goodwill outlet. If the item can’t be sold at the outlet at a discounted price, it is given a second life through the Goodwill Reuse and Recycling Program. In this case, the item is sent to a textile recycler or another company that can transform it into new materials for alternative uses.

    Read More...
  • What does Goodwill do with clothes they can’t sell?

    When Goodwill can’t sell donated clothes, they use various alternative options to keep the clothes from reaching the landfill. 

    Luckily, clothing is easy to recycle or upcycle. If Goodwill can’t sell clothing donations in-store, on its online thrift store or at a Goodwill outlet, the clothes are often sold to a textile recycler or other salvage vendor.

    These recyclers use the unsold clothing in various ways. For example, it may be cut up and used for different purposes or processed and recycled into a fibre filling for use in furniture or insulation. With the help of these alternative methods, Goodwill is able to keep millions of pounds of usable goods from reaching the landfill each year.

    Read More...
  • How much clothing does Goodwill throw away?

    Most clothing and other donated items are successfully sold in Goodwill stores across Alberta, and internationally. With the help of other methods of selling and recycling, very little, if any, unsold clothing and other goods are thrown away.

    To help keep clothing, household items and other used goods out of the landfill, Goodwill partners with local organizations to find alternative solutions. For example, Goodwill Alberta has a partnership with the University of Alberta that allows them to give clothing and household items left behind at residences a second chance.

    As a result of being able to sell, recycle or upcycle nearly everything that is donated to them, Goodwill helps communities across the world minimize their environmental footprint. Goodwill’s sustainability practices diverted nearly 16 million kilograms of waste from landfills in 2019 alone!

    Read More...
  • Is Goodwill Eco-Friendly?

    Goodwill is an eco-friendly organization that undertakes numerous environmental initiatives. 

    First and foremost, Goodwill’s core business model helps to keep millions of kilograms of waste from reaching landfills each year. To do so, Goodwill accepts donations of used clothing and other household items which it sells to raise funds to support its mission of helping individuals with disabilities in Alberta, and across the world.

    In addition to encouraging people to recycle their used items through donation, Goodwill focuses on reducing energy consumption from their operations. For example, Goodwill thrift stores use energy-efficient lighting and appliances and Goodwill Industries offsets energy use with renewable energy certificates. As a result of eco-friendly initiatives, Goodwills across the globe have won eco awards for environmental leadership.

    Read More...
  • I'm curious. Does thrifting actually help the environment?

    Thrifting helps the environment significantly.

    Both donating to Goodwill and buying used clothes and other items help to keep these goods from going to landfills. This results in less landfill waste and reduced pollution. Therefore, thrifting with Goodwill means you are helping to reduce your community’s environmental footprint.

    At the same time as helping the environment, donating and buying used goods at Goodwill helps people in your community with disabilities. Goodwill Alberta employs Albertans with disabilities and uses funds from its sales to support its mission. In fact, 89.2% of all revenues are used to help support this mission of helping Albertans with disabilities gain employment.

    Read More...

Working And Volunteering With Goodwill

  • Work for Goodwill. I would like to know how I can apply for a job?

    Would you like to know how you can work for Goodwill? Our dedicated, ambitious and hard-working team members are the key to our success! If you’d like to join our team, check out our careers page or email your resume and cover letter to careers@goodwill.ab.ca.

    Read More...
  • Where can I learn more about volunteer opportunities with Goodwill?

    Goodwill is excited to welcome volunteers into our retail operations. Learn more about volunteer opportunities.

    Read More...
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