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Publish Date: July 31, 2020

Health and Safety Within Goodwill Store

Since 1963, Goodwill Industries of Alberta has been a leader in changing lives for the better, strengthening families and communities through the power of work and the dignity of a job. We pride ourselves on converting donations to tremendous opportunity for Albertans with disabilities through our award winning social enterprise.  Through our Community Connections employment program, we have been highly successful in partnering with companies and organizations to create employment in the community with these partners.  We do all of this with a commitment to environmental stewardship and sustainability ensuring the opportunities we create and generate today do not impair opportunity for future generations, and our planet.


Health and well-being within Goodwill Stores

Aligning with best practices and playing our part to support a healthy, vibrant and safe community, beginning IMMEDIATELY, Goodwill Industries of Alberta is aligning with provincial governments, as health services are requiring that facemasks are to be worn in all public spaces.

This means that in accordance with Provincial Government Health Guidelines, all shoppers in Alberta must wear a facemask upon entering Goodwill stores.

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Provincial Government Mandate

We embrace this opportunity to protect the health and well-being of everyone at Goodwill, including all of our valued team members, volunteers, donors and shoppers. There will be challenges moving forward with this, though we are committed to uphold expectations from a health and safety perspective, protecting those who are most vulnerable.

POS Wear a Mask
How to wear a mask

Store and Donation Hours Changed

New Hours IG
Store and Donation Hours Change

Please note the following changes to store hours:

All thrift retail stores in Alberta will now operate from 10 a.m. - 6 p.m. until further notice*

*Exceptions include:
The Edmonton Impact Centre (9 a.m. - 5 p.m.)
Whyte Avenue in Edmonton (10 a.m. - 5 p.m.)
Spruce Grove (10 a.m. - 5 p.m.)

Stand-alone Donation Centres hours remain 10 a.m. - 5p.m.

The following Donation Centre attached to retail stores will operate 10 a.m. - 8 p.m.
Grande Prairie
Edmonton - Manning Crossing & Westview (Stony Plain Road)
Calgary - Chinook (Macleod Road) & Varsity (Shaganappi Village)

Store Policies

Policies will be in place for Goodwill’s thrift retail stores, including but not limited to:

  • Sneeze guards at the check-outs
  • Physical Distancing measures
  • Maximum occupancy limits
  • Employees wearing COVID related personal protective equipment
  • No contact donation drop-offs
  • Disinfecting and sanitizing all donations upon arrival in partnership with True North Environmental Solutions.
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Washrooms Close

Currently Washrooms and Change Rooms are unavailable to customers. Please note the exchange policy below for apparel.

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Exchange Policy

Edmonton Impact Centre

The Edmonton Impact Centre and Outlet store continues to have rules in place for safety:

• Maximum capacity limits.
• Only 1 entrance and exit.
• Face coverings mandatory for all customers
• Shopping age restrictions. No one under the age of 12.
• One customer per bin, with identified markings
• Payment by debit/credit card preferred
• Sanitization and disinfection of all materials
• Customers who violate new procedures may be asked to leave.

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Shopping Guidelines

This is a large step to bring back an organization that has helped so many through the power of work as 89% of funds raised from purchases at Goodwill go back into programs to help those with disabilities find and gain meaningful employment.

The world has changed, but our community hasn’t. Our province continues to share goodness to our fellow neighbours who are quarantined. We continue to deliver good vibes throughout our cities. We give when we are struggling. We help when we need help the most. Together, we are spreading the good.

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