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IT Analyst – Calgary (00-IT)

Are you ready to be part of a team that makes a positive impact in our community?

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Date Posted:                                  May 10, 2023

Application Deadline:              May 24, 2023

Job Type:                                         Salaried (37.5 hours per week)

Salary:                                              $50,000 - $55,000 Per Annum

Posting ID:                                    00-IT

Location:                                       Calgary Impact Centre, 2731 - 57 Avenue SE, T2C 0B2

Great Work. Great People. Great Place. GREAT Purpose.

Are you looking for a career that makes a real difference in the lives of Albertans? Do you want to be part of a growing organization with opportunities for development? Do you want to look forward to coming to work every day? Do you want to work with others to make a difference with dignity and joy?  Then Goodwill Industries of Alberta is the place for you!

About Goodwill:

Goodwill is dedicated to providing people with disabilities the opportunity to find meaningful employment. This is made possible as a direct result of the generosity of Albertans in our community who choose to donate to Goodwill, where these items are resold through our successful retail stores. Our dedicated, ambitious and hard-working team members are the key to our success. By showing that we care, working as a team, continuously improving, and being accountable, our organization is driven towards GREATness, all the while, inspiring Albertans to make a difference.

The Job:

Are you our next IT Analyst? Reporting to the IT Team Lead, IT Analyst will be responsible for providing day-to-day technical support to Goodwill staff at all locations. Working alongside our MSP (Managed Service Provider), in-house IT Analyst will ensure timely resolution of PC deployments and related issues, ensure all tech assets are well managed at each site, assist with preventative maintenance/checks, assist with projects, and continually contribute to documentation.

What you’ll be doing:

  • Assist in the planning, documentation, and implementation of various systems.
  • Assist team members with various day-to-day issues that arise.
  • Train users on current software and tech assets as required.
  • Track incidents and resolutions within the ticketing system.
  • Track and analyze tickets that arise, and implement resolution that prevents these issues to persist
  • Assist with urgent IT issues which may involve complex technical hardware or software problems.
  • Maintain the integrity of desktop and laptop computers through upgrades, support and new technology.
  • Perform on-site and remote technical support.
  • Manage daily relationships with external vendors and service providers to ensure that end user and organizational needs are met.
  • Effectively communicate relevant project information to superiors, relevant stakeholders, and our MSP.
  • Work closely with leadership team and provide advice of shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Administer and maintain CCTV surveillance systems, alarm systems, access-control, time, and telephony systems
  • Maintaining and creating documentation consisting of, but not limited to, the following: user manuals, process guides, technical guides, etc.
  • Create and manage AD end user accounts
  • Support of the corporate mobility program required – both Android and iPhones
  • Expectation of travel within Calgary region primarily as well as, more infrequently, throughout Alberta.

What you bring to the table:

  • Minimum of two (2) years of experience with Microsoft desktop operating systems, software configuration, troubleshooting and user support.
  • Hands-on software and hardware troubleshooting experience.
  • Helpdesk and deskside experience supporting end users
  • Demonstrated experience managing and working with the following technologies: Active Directory, DHCP, DNS, Exchange 365, Office 365, Microsoft Authenticator
  • Experience with telephone and video conferencing equipment is an asset.
  • Experience with networking, SQL Database, Windows Server is an asset.
  • CompTIA A+ Certification is an asset
  • Must have valid Class 5 or higher driver’s license and reliable vehicle (will be compensated for use of personal vehicle for work. For specific trips, a company vehicle may be provided).
  • Must be willing to travel to remote sites within Alberta, including outside of normal business hours.
  • Ability to effectively communicate and build relationships at all levels of the organization.
  • Consultative skills to work effectively with management and staff.
  • Strong oral and written communication skills (English fluency).
  • Problem solving skills to define problem and recommend practical solutions.
  • Experience with telephone and video conferencing equipment is an asset.
  • Must be eligible to work in Canada.
  • Must pass a criminal record check.

The Application Process:

For more information on Goodwill Industries of Alberta and what we offer, please visit our website at

Candidates interested in this opportunity should apply here. Applications will be reviewed once the video pre-screen has been submitted. If there are any questions or you require accommodations, please contact . We thank all applicants for their interest in being a part of our GREAT purpose.

Please note the selected candidate will be required to submit to a Criminal Record Check.

Goodwill Industries of Alberta is an equal opportunity employer and prohibits discrimination of any kind.

To apply for this job please visit

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