Store Supervisor – St. Albert (28-SS)

Date Posted:                           May 26, 2023

Wage:                                      $19.05-20.52/hour

Job Type:                                Full-time (25 - 37.5 hours per week)

Schedule:                                Weekdays, Weekends, Evenings

Posting ID:                              28-SS

Great Work. Great People. Great Place. GREAT Purpose.

Are you looking for a career that makes a real difference in the lives of Albertans? Do you want to be part of a growing organization with opportunities for development? Do you want to look forward to coming to work every day? Do you want to work with others to make a difference with dignity and joy?  Then Goodwill Industries of Alberta is the place for you!

About Goodwill:

Goodwill is dedicated to providing people with disabilities the opportunity to find meaningful employment. This is made possible as a direct result of the generosity of Albertans in our community who choose to donate to Goodwill, where these items are resold through our successful retail stores. Our dedicated, ambitious and hard-working team members are the key to our success. By showing that we care, working as a team, continuously improving, and being accountable, our organization is driven towards GREATness, all the while, inspiring Albertans to make a difference.

The Job:

Are you our next Store Supervisor? Reporting to the Store Manager we are looking for a team-oriented, service-driven individual to work in the retail and processing environment to assist in all aspects of the day-to-day operations of the store including, but not limited to, customer service, staff training and development, donation and material processing, health and safety and administration processes.

What you’ll be doing:

In collaboration with the Store Manager, your key responsibilities will include:

• Professionally interact with customers (internal and external) as required while conducting duties.
• Manage customer complaints (internal and external) in a professional and effective manner.
• Assist the Store Manager with scheduling and approve timecards.
• Ensure the retail floor is merchandised according to standards and remains clean and organized throughout the day.
• Ensure that all production targets are met on a daily basis by identifying and prioritizing processing needs. Supervise staff; provide encouragement and corrective action when necessary
• Perform financial opening and closing procedures including, but not limited to, issuing store credits, balancing tills and floats, recording daily sales, inputting sales into online web page, preparing bank deposits, as well as reporting shortages/overages accordingly.
• Assist in preparing team member timesheets and schedules and making changes to schedules as needed and approve timecards.
• Train other Goodwill team members on how to perform all aspects of a particular job including paperwork and documentation required.
• Perform facility opening and closing procedures ensuring the building is safe and secure.

What you bring to the table:

• A high school diploma or equivalent.
• Must be eligible to work in Canada.
• A minimum two (2) years related supervisory experience, supervising personnel and directing work flow.
• Ability to work in a culturally diverse working environment.
• A friendly, courteous demeanor and a professional appearance.
• Able to comfortably and enthusiastically converse, in English, with team members, donors and other members of the public about Goodwill and its mission.
• You deliver amazing customer service by going above and beyond for all Goodwill customers.
• You demonstrate teamwork and engage fellow Team Members in contributing to Goodwill’s mission & core purpose.
• You have an open and honest attitude while making moral decisions.
• You recognize the great efforts of fellow Team Members through genuine recognition activities.
• You contribute to a welcoming & accepting work environment by showing respect at all times.
• You hold yourself and fellow Team Members accountable in their roles and for their contributions to Goodwill’s mission & core purpose.
• You continuously look to improve yourself and the organization in any aspect including but not limited to processes, communications, tasks and customer experience.
• You prioritize safety in all tasks, ensuring safety of self as well as fellow Team Members.

The Application Process:

For more information on Goodwill Industries of Alberta and what we offer, please visit our website at www.goodwill.ab.ca.

Candidates interested in this opportunity should apply here. Applications will be reviewed once the video pre-screen has been submitted. If there are any questions or you require accommodations, please contact careers@goodwill.ab.ca . We thank all applicants for their interest in being a part of our GREAT purpose. Please note the selected candidate will be required to submit to a Criminal Record Check.

Goodwill Industries of Alberta is an equal opportunity employer and prohibits discrimination of any kind