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I’m looking for a certain item. Do you have it in stock?

The inventory in our stores is constantly changing. That’s what makes Goodwill such an exciting place to shop!
Because the items in our stores rely on the donations we receive, our staff is not able to anticipate what will be coming out on the sales floor. If you have your heart set on a certain item, the best way to find it is to visit the stores frequently.

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Can I exchange or return an item?

Currently, Goodwill Industries of Alberta exchanges apparel and electronics only.

  1. Exchanges can be made for items of equal value or higher value.
  2. All items must be exchanged within 7 days of purchase date.
  3. Original receipt must be accompany the items being exchanged.
  4. Items exchanged must have the original tags still attached. (If a price tag is tampered with, it will not be exchanged.)

Where does the revenue from the stores go?

Goodwill is a non-profit organization, and our mission is to connect Albertans with disabilities to meaningful employment. In 2018, 88.7% of revenue created by our retail operations was reinvested into making this mission a reality.
Thank you, Alberta!

Senior discounts. I would like to know if you you offer them?

Are Senior discounts available? Yes! Wednesdays are Seniors’ Days, and customers who are 60+ years of age are invited to enjoy 15% off regularly-priced merchandise.

I saw a great find online. Can I request that the store hold it for me?

Goodwill’s policies are created to ensure that everyone has an equal chance to find incredible treasures in our stores. For this reason, our staff is unable to hold items for customers.
The best part about shopping at Goodwill is that new items are making their way onto the shelves all the time! Even if the item you saw online is no longer available, there is sure to be something that will catch your eye.

I’m looking for a certain item. Do you have it in stock?

The inventory in our stores is constantly changing. That’s what makes Goodwill such an exciting place to shop!
Because the items in our stores rely on the donations we receive, our staff is not able to anticipate what will be coming out on the sales floor. If you have your heart set on a certain item, the best way to find it is to visit the stores frequently.

Tag sales: Are there any sales happening this week?

Goodwill’s tag sales offer 50% off of items tagged with a certain colour. The colour on sales changes each week, and you can find the current sale colour on our website’s shopping page and on our Facebook page.

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