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What is the process for requesting a tax receipt for my donation?

Goodwill is able to provide tax receipts for donations if any one item has a fair market value of $200 or more. Our donor attendants are equipped to manage this process. You will be asked to list the item(s) and their value and the information will be sent to our Finance department. Our Finance team will then send a tax receipt by mail. To ensure your items are valued properly, please bring a proof of value (online sale posting, etc.).

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Can you donate bras to Goodwill in Alberta?

Yes, bras can be donated to Goodwill. As long as the bras are clean and new or gently used they will be sold in Goodwill’s retail stores. Keep in mind, Goodwill cannot accept wet or dirty clothing. So, before bringing items in for donation please be sure that they are laundered and dry.

If the bras are damaged, they may still be accepted at the donation location. Bras that cannot be sold in-store, are sent to textile recyclers who convert the material into new products. This way, nothing goes to waste unless absolutely necessary. 

Looking for a Goodwill Alberta donation location? Find the nearest Goodwill using our drop-off location locator.

Can you donate socks to Goodwill?

Goodwill accepts donated socks that are gently used or brand new. All clothing that is donated to Goodwill, should be clean and laundered before it’s brought in. Socks that are too damaged to be sold at Goodwill Alberta’s thrift store locations will be sent to outside organizations that recycle textiles into new products or materials for other uses. 

To donate socks or other clothing items to Goodwill Alberta, visit one of our donation centers. Donation locations can be found throughout Alberta, including in Edmonton and surrounding cities. The profits from donations that are resold in our retails stores benefit local communities and help individuals in Alberta with disabilities.

Can I donate underwear to Goodwill in Alberta?

Underwear that is new or gently used can be donated to Goodwill in Alberta. The underwear should be clean, dry and in good condition when they are donated. 

Depending on the condition of the undergarments, they may be sold or recycled. For example, if the underwear is damaged or not suitable for resale, it may be sent to a textile recycler. The recycler will turn the material into wiping rags, upholstery stuffing or fibre recycling. 

Even if you have articles of clothing, including underwear, that are ripped or damaged, consider bringing them to a local Goodwill donation center. By donating these items, they can be put to good use instead of being added to the landfill. If you’re in or near Calgary, the City of Calgary Throw ‘n’ Go is another location where donations can be dropped off. All items donated at this location are organized by Goodwill Alberta.

Can I donate a mattress to Goodwill Industries?

Unfortunately, mattresses cannot be donated to Goodwill. Although Goodwill would love to accept all donations, some items cannot be accepted for health and safety reasons. Bedroom furniture that cannot be accepted includes mattresses, pillows, bed frames, bunk beds, hide-a-beds and waterbeds

Undoubtedly, there are many items in these categories that are perfectly good for reuse. However, in some cases, these items may pose a health and safety risk to our staff or new owners. Therefore, to be safe, we do not accept them.

Goodwill Alberta asks that anyone with a used bed or bed frame find an alternative destination for it.

Can I donate Christmas decorations to Goodwill?

Christmas decorations and other holiday items can be donated to Goodwill in Alberta. This includes household holiday decor, Christmas lights and Christmas trees. However, please note that Christmas trees will only be accepted if they are in their original box or bag. All items should be in good condition when they are brought to a donation center

Goodwill Alberta greatly appreciates all the donations received. When you donate to Goodwill you can rest assured your donation is going to a good cause. 89.2% of all profit goes back into the local community, helping people with disabilities find meaningful work.

What does Goodwill do with clothes they can’t sell?

When Goodwill can’t sell donated clothes, they use various alternative options to keep the clothes from reaching the landfill. 

Luckily, clothing is easy to recycle or upcycle. If Goodwill can’t sell clothing donations in-store, on its online thrift store or at a Goodwill outlet, the clothes are often sold to a textile recycler or other salvage vendor.

These recyclers use the unsold clothing in various ways. For example, it may be cut up and used for different purposes or processed and recycled into a fibre filling for use in furniture or insulation. With the help of these alternative methods, Goodwill is able to keep millions of pounds of usable goods from reaching the landfill each year.

How much clothing does Goodwill throw away?

Most clothing and other donated items are successfully sold in Goodwill stores across Alberta, and internationally. With the help of other methods of selling and recycling, very little, if any, unsold clothing and other goods are thrown away.

To help keep clothing, household items and other used goods out of the landfill, Goodwill partners with local organizations to find alternative solutions. For example, Goodwill Alberta has a partnership with the University of Alberta that allows them to give clothing and household items left behind at residences a second chance.

As a result of being able to sell, recycle or upcycle nearly everything that is donated to them, Goodwill helps communities across the world minimize their environmental footprint. Goodwill’s sustainability practices diverted nearly 16 million kilograms of waste from landfills in 2019 alone!

Furniture donations: Which locations are able to accept them?

Furniture donations: To ensure your donation is treated with the care it deserves, we ask that furniture donations are dropped off at select locations that can accept furniture donations. The Donation centres that are able to accept furniture include:
Edmonton:

Calgary:

I accidentally donated an item. How can I get it back?

In 2016, Goodwill received over 575,000 donations from generous Albertans! With so many items passing through our doors, occasionally something is donated by accident.
If you have donated an item unintentionally, please contact us as soon as possible through our website or by calling the location at which the donation was made. You can find the contact information for all of our locations on our donate page.
We make every effort to locate and return items that were donated by mistake. However, our efficient staff is typically able to accept, process, and place items for sale in our stores in less than 24 hours. If you have donated an item unintentionally, there is a better chance to recover it the sooner you are able to let us know.

Donation drives: I would like to know how I can organize one.

Thank you for your interest in hosting a donation drive! Your efforts make a huge difference in our communities, helping to connect Albertans with disabilities to employment opportunities that provide the self-esteem, confidence, and sense of accomplishment that comes from earning a paycheck.
The first step to organizing your donation drive is to contact us with an approximate date and location.
Please contact (780) 944-1414 or marketing@goodwill.ab.ca for more info.

I would like to know if you have a donation pick-up service?

Goodwill does not currently have a donation pick-up service. Goodwill has partnered with College Hunks Hauling to assist donors in the greater Edmonton area who are unable to bring their donations to a Goodwill donation centre.


This 48-hour priority service involves a fee, but should be especially helpful to donors involved in major cleanups. Our hauling partner will not only bring your donations to Goodwill, they will clear out your items that Goodwill is unable to accept and take them to another nonprofit or a recycler.
College Hunks Hauling will pick up items anywhere on your property.

Donation hours: Are there are certain hours I can donate?

Donation hours: You can find the hours of operation of your preferred donation centre on our donation page.
Each of our donation centres also features an after-hours bin for the convenience of our donors, however they are best suited to clothing donations. If you would like to donate furniture or household items, the best way is to stop by while there is a donor attendant to assist you.

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